About


About

Shen Stuff is the official source for products designed by Shen Comix. If your question isn't addressed below, you can contact store support here. Emails are usually answered within 1-2 business days.

Shen Stuff is powered by the Awkward Yeti.  This means that while you're getting your goods from Shen Stuff, you'll be provided with services from the Awkward Store in the form of order confirmations and tracking information.  These communications will come from theawkwardyeti.com.

How are my items shipped?

    • All of our products are shipped using USPS, including international orders. Currently we do not offer options for expedited shipping. 
    • For international orders, once your package reaches the destination country it is then handled and delivered by your country's local postal service 

Shipping Prices & Customs Fees

    • For international shipments, item prices DO NOT include any customs fees assigned by your country. Please be mindful of additional costs that may occur after purchase of items from ShenStuff.com. 
    • Shipping prices are determined by standard USPS rates based on weight.

Why are my items shipping separately?

    • If a signed print is ordered this will ship in a tube and will arrive separately from the rest of your order.

Preorders:

    • If you order multiple in-stock items along with a preorder, the entire order will be held until the preorder release. To expedite shipping of the other products, please order them separately.
    • Preorder delivery time will be updated on the product page. Please note that the delivery schedule may change from the original estimate.
    • Preorders may be canceled before shipping begins, just email store (at) theawkwardyeti (dot) com with your order number and you'll be refunded in full.

Returns/Exchanges:

    • If your item was damaged, lost/stolen in transit, or incorrect, simply reply to your confirmation email to get your issue resolved. For damaged or incorrect items, please include a photo of the item for reference. 

Holiday Shipping times:

    • Before ordering for holidays or a specific event like a birthday, please order well in advance to be sure it arrives in time.

If you have any other questions, don't hesitate to contact us!